Privacy Policy 🎈
Welcome to our Privacy Policy — written with the same care we use to inflate a bouncy castle! 🏰 Whether you're booking Bouncy Castle , Ball Ponds, Giant Games, Soft Play, or organising Party Entertainment, we take your privacy seriously (and gently, like a foam ball in a ball pond). This page explains what information we collect, how we use it, and how we protect it while keeping the fun rolling. 🎉
Information We Collect 📋
- Contact details: names, email addresses, phone numbers for bookings and enquiries.
- Booking information: hire dates, locations, party details, equipment requested (e.g., Bouncy Castles, Ball Ponds).
- Payment details: transaction records and invoices (stored securely; we do not retain full card numbers).
- Communications: messages and preferences when you contact us about Bouncy Castles, Ball Ponds, Soft Play or Party Entertainment.
- Usage data: non-identifying technical data from our website such as pages visited, device type, and cookies. 🍪
How We Use Your Information 🔧
- To process bookings and deliver Party Entertainment and hire services efficiently.
- To communicate booking confirmations, updates, safety advice, and event coordination.
- To manage payments, refunds, and financial records securely.
- To improve our services (like making Giant Games Hire even more giant) through anonymised analytics.
- To comply with legal obligations and resolve disputes.
Sharing & Third Parties 🤝
We may share personal information with trusted partners only when necessary to deliver services (e.g., transport providers or safety inspectors). We never sell your personal data. When using third-party payment processors or analytics providers, we ensure they meet appropriate privacy standards so your details stay safe.
Cookies & Analytics 🍪
Our website uses cookies to remember preferences and improve your browsing experience. Analytics tools may collect anonymous data about how the site is used. You can usually control cookies through your browser settings if you prefer a cookie-less browsing experience — though your booking experience might be slightly less bouncy.
Children’s Privacy 🧸
We understand many of our bookings relate to children’s parties. We do not knowingly collect personal information directly from children under 16 without parental consent. If personal details about a child are provided as part of a booking, we treat them with extra care and only retain what’s necessary for safety and event delivery.
Security & Data Retention 🔒
We use reasonable technical and organisational measures to protect personal data. We retain information only as long as needed for bookkeeping, legal obligations, and to provide our services — then we securely dispose of it. Think of it as deflating and putting away the castles when the party’s over.
Your Rights & Changes to This Policy ✨
You have the right to access, correct, or request deletion of your personal data in line with applicable laws. If we update this Privacy Policy, we’ll post the revised version here so you can see what’s changed — no surprise confetti. For any privacy queries, please use the contact method you already have for us.